The LuxMob Info Tags

Since a Naming Ceremony is a ceremony evolving as we speak, it is interesting to see some of the new aspects entering into the celebration, such as making a wish for the baby’s future life.

Not really a new concept. Wasn’t there something about fairy godmothers who wished some wonderful things for Snow White? And wasn’t there one fairy Godmother who was so ticked off by something or other, that instead of a good wish, she landed Snow White with a rather bad one?

At a Naming Ceremony making a wish can take many formats. Each guest present can be asked to write out their wish, and after each piece of paper is collected, the wishes can be buried under a tree which is planted in honour of the baby.

Or, within the context of the ceremony, a candle can be lit and circulated among the guests. Each guest holds the candle while making a silent wish and then passes it on to the next. Nothing to stop the person who wants to do so, to express the wish out loud.

It would be interesting to know what types of things people value enough to wish for this new human being to experience. One can imagine the normal staff like health, happiness, long life, success, richess etc.,

But what would really be the most valuable thing that could be given to a new born baby?

Perhaps they would be things that we could never express because they go so much against the grain of that which we have been taught to value.

Could we ever dare to say, for example, I wish for you to be whatever you choose to be, as opposed to what we all expect you to be. Will being a drop out of school make your happy? Well then, don’t let me stop you. Draw up your own blueprint. Create your own life.

Vlady Peters is an Australian Civil Marriage Celebrant authorised to perform marriages in Australia. She also perform general ceremonies such as Baby Naming, Renewal of Vows and Commitment Ceremonies. To learn more about her as a celebrant and an author visit vlady at http://www.weddings-celebrant.com.

It is important to be careful while choosing a screensaver with music. That’s because the moment the screensaver gets activated, the musical piece accompanying it begins to play. While the same visual images can be escaped by simply looking in another direction, the music surrounds the user no matter where he or she is looking. And, if the computer is placed in a common space, then in addition to the user, people who are around also need to like the music, or at least be able to continue with what they are doing without getting disturbed.

The task of choosing a Music Screensaver can be simplified if the user can identify the effect that it should have. This could be determined based on the kind of work that the computer is used for, and the personal preferences of the user. For instance, if a computer is primarily meant for home use and is located in a private space, the screensaver on it could be accompanied with music that has a well-defined rhythm, which is fast, and lyrics that need to appeal only to the user. However, if a computer is located in a professional space and is used for work, people tend to choose music that has a slow rhythm and does not have lyrics. This prevents people around from getting disturbed as well as getting distracted.

Yet the options available to a user who works in a creative environment, such as an advertising agency or a lifestyle magazine, are very different from those available to a user who works in a customer service environment, such as a legal firm or a bank. In an advertising agency, since the atmosphere is meant to fuel creativity and provide users with ample freedom to express themselves and their ideas, virtually any kind of screensaver with any kind of music is acceptable. However, people who are sensitive to others, and fear annoying them or distracting them, use headphones. When they don’t, people who are getting annoyed or distracted use headphones.

In a bank, where customer interaction is a constant, people tend to use screensavers that don’t have the potential to be intrusive, visually or musically. In fact, most banks and customer-centric companies use the screensaver to display company information with the objective of branding and advertising. The screensaver is the same across workstations, and if it is accompanied by music, the music is gentle and relaxing.

When there are no limitations, screensavers can be accompanied with any kind of music whether it’s rock, pop, jazz, hip-hop, blues, lounge, trance or any other music that appeals to the user. It could even be the sound of flowing water, gunshots, animals, and rustling leaves.

Screensavers provides detailed information about screensavers, free screensavers, nature screensavers, animated screensavers and more. Screensavers is the sister site of Computer Projector Rentals.

Gaining muscle mass is all about lifting heavy weight. The
stronger you get, the more muscle you gain.

So the key is, to focus on increasing your strength in your
workouts. When you get stronger, over time, you’ll also gain
more muscle mass.

And in order to get stronger, you must train and eat correctly.
But even then, your body could use a little extra, to help
supplement this training and eating.

So here are 5 simple, proven things you can use in your workouts
that will help you increase your strength and gain more muscle
mass.

1. A Belt: Belts are probably the most used weight lifting
accessory. Belts help increase your strength by providing back
and ab support during exercises.

The tighter the belt, the greater the ab pressure against the
spine. This helps keep the spine and your entire torso tight,
maximizing your strength and safety.

The belt can be used to increase your strength on deadlifts,
squats, and overhead presses. Belts allow you to use more weight
safely, therefore increasing muscle stimulation and growth.

2. Gloves: Getting blisters or calluses on your hands can
prevent you from gripping the weights. They also can help
prevent grip slippage.

They help you get a better grip on almost all exercises that
require pulling or curling movements. A better, stronger grip
means a stronger lift.

3. Wraps: Wraps are used to help support the knees. They are
best used on maximal lifts and should not be used as a crutch.

Most powerlifters use wraps on the knees when squatting and
deadlifting. They provide knee support, so you can use more
weight in the squat. The key with wraps is to use them for only
a few sets and a few reps, since they can stop circulation if
used for too long.

4. Straps: When you start using heavy weights on your lifts,
it’s possible your grip strength will give out before the muscle
you’re training gives out.

When you have weak grip strength, it can limit how much weight
you lift on lat pulldowns, deadlifts, and shrugs.

Straps can help you gain muscle mass because they allow your
arms to act as hooks to lift the weight. Straps prevent grip
failure from coming into play before reaching muscle failure on
the muscle you’re training.

You can use cotton straps, nylon straps, and even straps with
hooks.

5. Chalk: Like gloves and wraps, chalk is meant to give you that
little edge. It helps you grip the weights better, preventing
grip slippage or failure.

Many times, just by using chalk, you can get 4 to 5 extra reps
on an exercise. You can use chalk for your bench press,
deadlift, squat, curls, and shrugs.

There you have 5 effective tools for increasing your strength
and gaining more muscle mass. Any time you can give yourself an
edge and allow yourself the chance to lift more weight, you will
also gain muscle mass as a result.

Most credit card companies provide purchase protection insurance for free, as an included benefit of owning their particular credit card. As competition among credit card companies is so fierce, creditors are attempting many different strategies in order to gain and retain loyal customers. Purchase protection insurance is one of the benefits a credit card company may offer that their leading competitor does not- in an effort to gain new customers and keep customers from “going over to the other side”.

It is difficult for creditors to retain customers when every other month it seems a new company is offering a 0% balance transfer option to new account holders. Customers have learned to play the credit card roulette game. When their promotional interest rates go up; they simply find a new card to transfer their balance to. If your credit card account is one that does not offer purchase protection insurance without charge as one of the included benefits, you should be able to pay an additional fee in order to obtain “optional purchase protection coverage”.

The actual terms and restrictions of coverage for purchase protection insurance will vary from one credit lending company to the next, however, most insurance will cover purchases made using the credit card against theft, loss, or accidental damage that occurs within a certain period of time. Typically, purchase protection will cover you for about 90 days from the date of purchase. In order for a purchase to be eligible for coverage, it may have to be worth a minimum amount of money, also. In order to fully understand your coverage, you need to read through your credit card’s terms and agreements for all of the specific details regarding the type of purchase protection coverage you are entitled to. It’s always a good idea to know your rights and coverage before you actually need to use them. If you have any questions about what you read, don’t hesitate to call the credit card company’s customer service line- that’s what they’re there for!

What does purchase protection insurance coverage do for the typical credit card user? For most people, it will never actually do anything! Many people are not even aware that purchase protection exists, and don’t know whether or not their own credit card offers the protection. For credit card users who are aware of the coverage and want to use it, it covers you in the event that you purchase an item using your credit card that becomes damaged on the way home or soon thereafter, becomes lost, or someone steals it. These are the typical eligibility requirements for purchase protection coverage, although once again, be sure to read your specific credit card company’s policy for the exact details of your coverage.

In most cases, the credit card company will refund the amount of the purchase (as shown on your store receipt or credit card statement) back onto your credit card account, although there is almost always a maximum limit to how much money can be refunded under the insurance. Most policies will also have strict exclusions for certain types of damages to items purchased, so a purchase protection insurance policy is not a perfect solution as not all instances of damaged items will be covered, but at least it is better than no coverage!

Purchase protection gives you peace of mind when you are making purchases online. While the majority of e-commerce sites are legitimate, there are a few that take your money and then don’t deliver the goods as stated on the site. In these situations, you may be able to call on your purchase protection insurance to assist you in getting a refund for the item.

This article has been provided courtesy of Creditor Web. Creditor Web offers great credit card articles available for reprint and other tools to help you search and compare credit cards.

Debt consolidation, equity loans, credit counseling, debt management plans, even Chapter 13 bankruptcy – it doesn’t matter which of these debt programs you’re talking about. They all suffer from one fatal flaw, the number one problem that causes most people to fail at eliminating their debts through these techniques. Can you guess the problem?

It’s probably not what you’re thinking. It’s not the fees, interest rates, or the quality of the companies behind these debt solutions. No, the number one problem with most debt programs is that they require FIXED monthly payments without exception. This major flaw is the main reason that very few people make it through a credit counseling program or a Chapter 13 bankruptcy plan.

Do you make exactly the same amount of money each and every month? If you are like most people, the answer is probably NO. It’s easy to understand why. Salespeople, for instance, often experience ups and downs based on how much commission they earn from one month to the next. Seasonal workers experience boom and bust times depending on the time of the year (think retail workers getting lots of overtime around the holidays). Overtime hours come and go depending on company workloads. Part-time jobs may offer hours that vary widely from week to week. And so on.

Now, what about your expenses? Do you spend exactly the same amount of money each and every month? Sure, your mortgage or rent and your car payments are a set amount each month. But doesn’t your utility bill go up and down depending on the weather? What about your phone bill? How much will you spend on car repairs over the next 6 months? Medical bills? Dental bills? Can you predict such variable expenses with any accuracy?

If you have lots of room in your budget, with money left over at the end of the month, then fluctuating income and expenses are probably not a major issue for you. However, if you are struggling to make ends meet, living from one paycheck to the next, then an unexpected expense can destroy your monthly budget.

People enter debt relief programs with the best of intentions. Take credit counseling, for example. You enter a program to get some help in bringing your credit card debts under control. The monthly payment of $500 sounds good. You’re humming along just fine for a few months, then wham! The water heater blows up. Time to shell out $800 for a new one. Unless you like cold showers, you’ll need to skip the $500 payment to the agency this month, and part of next month’s payment as well. Where does that leave you with the credit counseling program? Back on the street, that’s where. You simply CANNOT miss payments into that type of plan and expect anything but failure.

Or look at Chapter 13 bankruptcy, where the court requires you to pay a set monthly amount to your creditors over a 3-5 year period. Even before the drastic new law went into effect, 2 out of every 3 people failed at Chapter 13 bankruptcy. It will get much worse under the new law, because the court will set your monthly budget for you, based on what the IRS says it should be for your state and county. This is simply unrealistic, and once people realize how bad the new law is, they will run in the other direction from Chapter 13. (Forget about Chapter 7, where you wipe the debts away. The new law will make it very difficult to qualify for the old Chapter 7 fresh start.)

Again, the big problem with most debt relief programs is lack of flexibility. You cannot call your loan officer, the credit counseling agency, or the court trustee and say, “Hey, my kid broke his leg and I had to pay the hospital $500 to cover my insurance deductible, so I’ll need to skip my debt payment this month.” If you could, then these plans might have a chance of working. But such inflexible programs simply do not reflect the unpredictable nature of the average household budget.

So is there any debt program that does provide this flexibility? Yes. It’s called debt settlement, or debt negotiation. It’s certainly not for everyone. Debt settlement is an alternative to bankruptcy. It’s not for people who can pay their bills in full without hardship. But it can be a real blessing for those seeking relief from a crushing debt burden.

The reason debt settlement is so flexible is simply because YOU control the cash. You build up money in a separate savings account until you have enough to make a reasonable offer to one or more of your creditors. Like any debt program, debt settlement has its downside and its risks, but no other program provides this level of flexibility. Because the monthly payment is going into a negotiation fund that you set up and control, a bad month simply means you have less money to settle with. If you can make it up later, that’s great. If not, that’s life. When you have enough to settle ONE account (usually between 35% and 50% of the balance owed), then you make an offer. If your creditor takes the deal, then you start building up funds to knock out the next debt, and so on. It’s the only program out there that recognizes a basic reality: Your budget should set the pace for your debt elimination program, not the other way around!

Again, debt settlement is not a magic bullet. It won’t cure every debt problem. But if you need to skip a month, or adjust up or down a little to reflect what’s going on in the real world, it doesn’t mean the end of the program. It’s truly a shame that the financial “experts” who have set up the bankruptcy rules, consolidation loan terms, credit counseling plans, and debt management programs haven’t figured this out yet. If they would just recognize this fundamental problem, then the success rate on their programs would increase dramatically and they could stop misleading the public about what works and what doesn’t in the world of debt relief.

Charles J. Phelan has been helping consumers become debt-free without bankruptcy since 1997. A former senior executive with one of the nation’s largest debt settlement firms, he is the author of the Debt Elimination Success Seminar™, a five-hour audio-CD course that teaches consumers how to choose between debt program options based on their financial situation. The course focuses on comprehensive instruction in do-it-yourself debt negotiation & settlement designed to save $1,000s. Personal coaching and follow-up support is included. Achieves the same results as professional firms for a tiny fraction of the cost. Visit www.zipdebt.com for more information.

Cosmetic surgery can make an exciting and lasting difference in the way your face and body look. Many see the results as ‘life-changing’. You will feel more confident and positive about yourself. It marks the beginning of a new attitude about you and your health. When you look good you’ll want to maintain that appearance. Not surprisingly, many start incorporating exercise and better eating habits into their daily routine, habits that will help you look and feel younger longer. The better your physical condition is prior to surgery, the better your surgical outcome will be. Elective surgery will give you time to prepare to be as healthy as possible. An added bonus for those who are fit beforehand is they won’t gain as much weight when they are inactive after surgery. Because you have more muscle from an active lifestyle your metabolism will remain higher. You will be given strict instructions by your doctor on when to return to an exercise regimen. It’s usually three to four weeks after a facelift, and a month after any type of body surgery, like breast augmentation or liposuction. Once back to working out or starting up for the first time then it’s best to build up slowly.

EXERCISE PROGRAM

You’ve had the surgery you wanted, the results are great…but how do you keep yourself looking slimmer and younger. The operative phrase may be “getting into a routine”. To get results you need to train a minimum of three times each week, If you do it twice, you will maintain your current fitness but it’ll be difficult to see any esthetic change. The cornerstone of your workout should be strength training. You lose a pound of muscle every year after thirty and your metabolism slows down. The optimum strength training is for roughly 45-55 minutes three times per week. But if you are short of time, concentrate on the large muscle groups, like legs and chest. These are the core of strength training. Cardio should be at least three times a week or more. I recommend three to four weekly sessions of moderate cardio lasting about 50 minutes and one twenty-minute intense session. The cardio must be aerobic, so your heartbeat remains at an elevated rate with activities like cycling, running and fast walking are examples. Tennis and squash don’t qualify. Here’s a good tip! Do your cardio after your weightlifting as your glycogen levels are down and you’ll burn more fat. Flexibility is another important aspect of fitness, one people often neglect if they’re rushing. You don’t get old then stiff, ‘You get stiff, then old.”

I recommend doing stretches anywhere, anytime, while watching television, in the shower, even at your desk. I take my strength training clients through a dynamic stretch to warm up for every workout , then end the workout with a static stretch for lasting flexibility gains. But what about those people who really just don’t like to exercise? The secret is to get a program that is tailored to you. A personalized program can be really motivating and there are so many options to choose from. Hiring a personal trainer can help you create a program that works for you. Classes are another way to put some fun into your routine. Pilates, yoga, spinning, step aerobics, there are lots to choose from.

NUTRITION

If you want to decrease body fat and increase lean tissue, sixty per cent of your success will be determined by diet. If you are not getting enough proteins, fruits and vegetables, carbohydrates and water, the muscle won’t regenerate itself. I recommend 3 meals and 2 snacks. If your meals are too far apart, the body holds onto the fuel because it doesn’t know when the next meal will come. It saves fat for survival. When meals are too large your blood sugar spikes, causing insulin to spike causing fat storage yet again. Carbs are getting a lot of attention these days: are they good, bad or half-way in between? I recommend meals that contain lean protein, a vegetable, and a ‘good’ carbohydrate. Try and eat a low glycemic index carb, like sweet potatoes or real oatmeal. These carbs have a slow and consistent release of sugar into the bloodstream. This keeps your insulin levels nice and low. I don’t like diets like Atkins which are too high in fat, and I’m not a proponent of The Zone Diet, but you should watch your carb intake.

I prefer clients keep a food diary for a couple of weeks. You become accountable and start thinking a lot more about what your eating. I stress the importance of consistency and regular eating habits. Try to eat twenty-one meals a week and don’t skip them. Breakfast is your most important meal. I usually make an egg white omlette with spinach and feta cheese. (Lunch is usually chicken or fish with salad, and dinner is similar, usually with salad). Of course, there is no secret formula to getting fit. It’s a matter of planning ahead and working hard. But the results are worth it if you can make it work. Set realistic and attainable goals for exercise and diet or you’ll fall off the wagon. They must also be challenging to make changes. It usually takes 45 to 60 days to see that change and you will feel so much better about yourself. Just remember, nutrition and exercise go hand in hand for your best results before and after surgery.

DEBORAH is a highly respected authority in personal training for overall health and fitness, with more than 22 years of experience and success. Her credentials include…

Currently licensed Registered Nurse specializing in Rehabilitative Nursing
Medical Exercise Therapist: certified by AAHFRP, an internationally recognized physical rehabilitation certification
Maternity Specialist Pre & Post Natal certified by Maternal Fitness
Personal Fitness Specialist: certified by NASM, an internationally recognized certification
Yoga Teacher
Professional Health Member, National Organization of Fitness Instructors (IDEA), a leading membership organization of health and fitness professionals
Deborah Caruana RN, MES, CPT
Email: deb@vitalsignsfitness.com
Website: http://www.vitalsignsfitness.com

I was talking to a group about how 5 Element Theory is at the ‘root’ of Oriental medicine, when someone said, “5 Element Theory is a myth.” Somewhat eager for an argument, this person seemed surprised when I agreed with him, and paraphrasing Joseph Campbell, I said: “A real myth is true.”

Try Oriental medicine and within several weeks you’ll ‘know’ if it’s working for you.

A Myth Is A Truth
As Joseph Campbell explained throughout his long career as a teacher, “myth” reaches far back into humanity’s past, and deep into our current collective unconsciousness. Through its guises of tale, lore, legend, and story, myth presents us with the “facts of life,” but not in the linear, rational way we’re accustomed to receiving information, but rather wrapped in metaphor and poetic perspective. Learning that begins with a thought, and understood with a feeling.

A Diagnostic Model
The 5 Element Theory of Oriental Medicine is a diagnostic model, discovered in ‘pre-scientific’ times and understood today by using your mind, to ‘recognize’ the defined relationships laid out in the 5 Element matrix, and then — after working with an Oriental medicine practitioner to determine what adjustments in your ‘lifestyle’ are needed to address your health issues — ‘feeling’ if your problem is being corrected. As the folk wisdom says: “The proof is in the pudding”; does it taste good or not? Are you getting better or not? That’s what’s most important to your body. And for your mind: it is much more credible when it can say, “I know,” rather than “I believe.” And the way to know if something is improving your health is to ‘feel’ it.

Try Oriental Medicine
When you try the Oriental medicine approach to health and well-being, within a period of several weeks you’ll ‘know’ if it’s working for you; and whether or not you ‘believe’ in why it’s working won’t make any difference at all, because you’ll be enjoying your pudding.

(Note to editor: Please list Kitty Bradshaw and Michael Kessler as authors) Kitty Bradshaw is a licensed acupuncturist, with an advanced clinical degree in Oriental Medicine. Studying and working with Oriental Medicine since 1986, Kitty combines Traditional Oriental Medicine with Taoist healing methods to offer healing possibilities beyond the level of standard health care. Her deep understanding of Chinese medical herbs, combined with her intuitive abilities to diagnose and treat difficult problems, has helped many people regain and maintain their health. For a FREE phone consultation to find out how Oriental Medicine can work for you, go to http://www.biom.net to contact Kitty and sign-up for BIOM’s complimentary newsletter.

Put on your yamulke…here comes Hanukkah! Okay. It’s official.
This calendar year, the eight-day winter festival begins on the
same day as Christmas. Here’s a hint. No matter which holiday
you celebrate, choose high fiber foods if you want to control
overeating.

Eating high fiber foods will satisfy your hunger and make you
feel full. By selecting high fiber recipes for Hanukkah, you can
offer foods that could likely lower the absorption of fats.
That, my festive friends, is a great advantage for avoiding the
dreaded holiday weight gain. Just remember the goal is to
consume 25-35 grams of daily fiber.

The Hanukkah tradition of frying in oil is considered the
culinary symbol of lighting a menorah. What would Hanukkah be
without the latke? There are always some much-loved dishes and
foods on the table, but you can easily tweak those classics with
some precious grams of high fiber. Who knows? Maybe they will
become part of family tradition for years to come.

Fiberlady would like to share two delectable, but very different
high fiber latke (a.k.a. potato pancakes) recipes. Your guests
will be pleasantly surprised to learn that fiber is not only
delicious but nutritious! Enjoy!

Herbed White Bean and Zucchini Latkes 6 servings

Ingredients: 1 cup grated zucchini (about 4 ounces) 1 small
onion, minced 2 tablespoons butter 2 slices white bread 3
tablespoons heavy cream 1 clove garlic 1 (15 oz) can white beans
2 eggs 1 tablespoon snipped or chopped fresh cilantro 1/2
teaspoon dried thyme 1/2 teaspoon dried chervil 1/2 teaspoon
fresh basil oil (for frying) Directions:

1. Sprinkle zucchini lightly with salt and drain in colander
for 5 minutes. 2. Rinse well, and squeeze in paper towels to
remove all excess water. 3. Saute zucchini with onion in butter
until limp but not browned. 4. In a food processor sprinkle
bread with heavy cream. 5. Add garlic, beans, eggs, cilantro,
thyme,chervil, basil and blend until combined. 6. Fold in
sauteed zucchini. 7. Drop by heaping tablespoons full in a
slightly oiled non-stick pan and fry for 4 minutes per side over
medium heat, or until golden brown. Total Fiber: 4 grams per
latke

Cinnamon Apple Latkes 4-6 servings

Ingredients: 2 eggs 3 tablespoons sugar 1 teaspoon salt 2
teaspoons cinnamon 1/3 cup water 3 cups cooking apples, chopped
3/4 cup flour, unsifted 1 teaspoon lemon peel, grated oil for
frying 1/2 cup sugar

Directions:

1. Beat eggs until light and foamy. 2. Mix in 3 tablespoons
sugar, salt, 1 teaspoon cinnamon, and water until well blended.
3. Stir in chopped apple, flour and grated lemon peel; mix well.
4. Heat the oil in skillet. 5. Drop 1/4 cup apple mixture into
hot oil. Flatten slightly. Fry on each side until golden brown.
6. Drain on paper towels. 7. Combine 1/2 cup sugar and cinnamon
to make the topping. 8. Sprinkle sugar-cinnamon mixture over hot
latkes. 9. Serve immediately.

Total Fiber: 3.5 grams per latke

Now that you are cookin’, Fiberlady invites you to consider the
rest of your Hanukkah high fiber menu starting with a festive
roasted red pepper spread; spiced dates with mascarpone cheese
(may be served as appetizer or dessert); mixed greens with
walnut and roasted onion dressing; a crockpot version of glazed
tzimmes; a tangy sweet and sour brisket (sauerkraut is the
secret); and for dessert…Hanukkah noshers..chewish Jewish
delights!

All of these savory dishes and so many more may be discovered at
www.high-fiber-health/holiday.html. “Hanukkah only lasts for 8
nights, but a high fiber diet can last a lifetime.” Take it from
Fiberlady.

Steve Cosica, is, “Mr. Nice Guy”. This man has spent twenty years in customer service management, as both a Speaker and Published Writer. He has been a speaker at ACCA (Air Conditioning Contractors Association) functions, published in Counterline, a newsletter in the industry, and has held regional customer service workshops for HVAC professionals.

Coscia’s book, “HVAC Customer Service Handbook,” was very impressive. Right from the start, I noticed its construction. Very mindful of technical peoples work habits, the book is made using a spiral backing, allowing it to stay open wherever the reader may be. I especially enjoyed this as book marks tend to slip out easily. In addition, “HVAC Customer Service Handbook”, is written in larger print, contains humorous graphics and block diagrams. All these attributes made it very easy to comprehend and gave me a better understanding.

“HVAC Customer Service Handbook” was a pleasant book to read. It covers every service situation I could possibly imagine. From, “Practical HVAC Service Ideas” to “Leading an HVAC Service Operation”. Coscia gives examples of many situations and explains what happened and why. He discusses what should have been done to relieve the stress of the situation. Making the customer happy, keeping the customers business and, “How to stay Cool when customers get Hot”, is the whole point of this well written
volume.

I thoroughly enjoyed all 96 pages of this highly informative book. Not only does it teach behavioral lessons to HVAC professionals, but the same rules could very well apply to any industry. Any one, in just about any business, could use these same suggestions to improve their customer relations. I give the book my highest A+ rating.

Featured as “book of the week” by Reader Views January 23, 2006

William Phenn is a book reviewer for Reader Views http://www.readerviews.com.